Specifications: Service model
Issue analysis
Average Age Report
Shows the average age of unresolved issues for a project or filter. This helps you see whether your backlog is being kept up to date.
Created vs. Resolved Issues Report
Maps created issues versus resolved issues over a period of time. This can help you understand whether your overall backlog is growing or shrinking.
Pie Chart Report
Shows a pie chart of issues for a project/filter grouped by a specified field. This helps you see the breakdown of a set of issues, at a glance.
Recently Created Issues Report
Shows the number of issues created over a period of time for a project/filter, and how many were resolved. This helps you understand if your team is keeping up with incoming work.
Resolution Time Report
Shows the length of time taken to resolve a set of issues for a project/filter. This helps you identify trends and incidents that you can investigate further.
Single Level Group By Report
Shows issues grouped by a particular field for a filter. This helps you group search results by a field and see the overall status of each group.
Time Since Issues Report
For a date field and project/filter, maps the issues against the date that the field was set. This can help you track how many issues were created, updated, etc, over a period of time.
Forecast & management
Time Tracking Report
Shows the original and current time estimates for issues in the current project. This can help you determine whether work is on track for those issues.
User Workload Report
Shows the time estimates for all unresolved issues assigned to a user across projects. This helps you understand the user's workload better.
